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      1. Home
      2. Terms & Conditions

      Terms & Conditions

      Website Usage Terms and Conditions

      The following Terms and Conditions regulate the relations between the website reuma.co.il and the website user and constitute a binding agreement for all intents and purposes. Please read the following carefully. Each website user may contact management at all times using the “Contact” page for the purpose of receiving clarifications of the website Usage Terms and Conditions.

      Usage and Purchase Terms and Conditions

      The following website Usage and Purchase Terms and Conditions define your rights and obligations when ordering products in the website reuma.com Please read them carefully as they constitute a binding agreement between you and Reuma Sachs Ltd.

      Words signifying one gender in these Terms and Conditions shall include the others. The word “action” in these Terms and Conditions shall mean – any action performed for the purpose of purchasing a product or a service in the website.

      If you are a minor (under the age of 18) or require third party approval to perform a legal action, you declare and acknowledge that you obtained the approval of your parents, guardian, or third party as said for the purpose of performing an action in the website.

      Each user with an email and a valid credit card issued by an Israeli credit card company licensed by law may perform an action in the website.

      Performing an action in the website, including providing credit card details, sending queries and other actions, may also be performed via telephone.

      Supply of products and/or services shall be executed in accordance with the provisions set forth in these Terms and Conditions as specified hereunder.

      Ordering products using the website secure server

      The website offers a wide variety of products. A “shopping cart” icon is displayed by the products for sale.

      Clicking on the “cart” icon after specifying the required amount adds products to your “shopping cart”.

      The actual process of shopping is executed upon transition to the shopping cart display by clicking on the heading of the cart and/or clicking the “cart” icon.

      If products are missing with the supplier, you will receive a message concerning this matter via email, telephone or in writing.

      In such event, the website management reserves the right to offer you an alternative product with similar features and price, if any.

      If you accept our offer, your order details will be updated.

      If you decide to refuse to the offer, your order will be deleted and your credit card will not be charged.

      Ordering process

      The order is realized once you log into the “To purches” page. You are then requested to fill the following details in the forms: I.D. number., first and last name, telephone, fax, street, house no., town, zip code, PO Box (if any) and email address.

      You will be requested to approve that the details, as you filled them on the computer screen, are still correct and updated. In the event that the details are incorrect, you are requested to correct them so that we can supply your order.

      After you placed the order you will receive an initial notice about receipt of your order details. Please write down the order number (or print the order confirmation page).

      For your attention: this confirmation does not bind the website and/or anyone acting on its behalf to supply the products you ordered; the confirmation attests that your order details were received by the system.

      Only after Reuma Sachs LTD ensures that your credit card is valid and that the product is in stock, the product/ products specified in the order will be delivered to you.

      Faulty order

      To supply you the product you ordered, your order should be received and accepted by us in an orderly manner, containing all the required details for charging you and shipping the products to you.

      Different reasons might cause faults and disruptions in the receipt and processing of your order by the website. If you receive a notice concerning incorrect content in your order details or a notice concerning a fault that occurred in the system at the time your order was received, or if you do not receive confirmation about receipt of your order within two days after placing it – you may assume that a malfunction occurred and therefore we recommend that you contact us via our info@reuma.co.il or via the telephone using the numbers specified in the “Contact” page while specifying your order number.

      The website management shall be entitled to cancel your purchase and will not be charged with any payment for the order that was cancelled in the event of fault and/or mistake in the description of the product and/or the service, their photo, description, price or any other detail thereof.

      If, at the time of placing the order, you provide wrong identifying details, we cannot ensure that the products will arrive to you. In the event that the products are returned to us due to wrong details that you provided, you will be charged with payment for delivery and handling fees.

      Please fill in correct and updated details.

      Submission of false personal details is strictly forbidden and constitutes a criminal offense in accordance with the provisions set forth in the Penal Law 5737-1977 and/or in accordance with the provisions set forth in any law.

      Payment methods

      You may pay using a valid credit issued by one of the credit card companies that operate in Israel by law. You will be requested to fill in your credit card details in the designated place.

      In the event you are not interested to perform this action through the internet you may provide the missing details through the phone.

      We will wait for the approval of the credit card company in respect of the products you purchased using your credit card and only after receiving confirmation we will process your order and deliver the products to you.

      Privacy

      The details you provide at the time of placing an order, as well as details of future purchases, will be stored in the website database only for the purpose of completing your purchase; although you are not obligated to provide us your personal details by law, we will not be able to handle your order without receiving these details.

      If at the time you place the order you provide incorrect details, we will not be able to ensure that the products will arrive to you. In the event that the products are returned to us due to incorrect details you provided, you will be charged with payment for delivery and handling fees.

      Please fill in correct and updated details. Reuma Sachs LTD will not deliver your details to any other entity, yet by registering to and/or purchasing in the website you agree that Reuma Sachs LTD may send you email messages or contact you orally or in writing with any information concerning special offers, new products, and advertisements from specific commercial entities and so on.

      If you are not interested that we contact you in the manner specified hereinabove, you will have to specify this in the designated place in the first advertisement you receive in your email or, alternatively, in the “Contact” form.

      Time of delivery

      Reuma Sachs LTD will supply the products you ordered within fourteen business days from the time you placed your order in Israel. Abroad time of shipping varies depending on country of shipping

      Website management dedicates time and resources and applies severe measures to prevent hacking to the website and foils any attempt to harm our users’ privacy.

      However, disruptions cannot be totally prevented. Therefore you hereby declare that you will not raise any allegation, demand and/or claim against Reuma Sachs LTD and/or anyone acting on its behalf due to damages, malfunctions and/or disruptions as said.

      (Business days are considered Sundays – Thursdays, excluding Fridays, Saturdays, eves of holiday and holidays).

      However, we will make every effort to shorten delivery time (and we will be successful in most cases).

      You can pick up the products you ordered personally in our address at no extra cost.

      If you requested to receive the products by a delivery person, the products will arrive within fourteen business days in Israel.

      Due to Coronavirus delays can occur in shipments up to 30 business days/

      For your attention: products will be delivered to your address by Israel Post or delivery post to the address you provided during the purchase process, unless otherwise stated.

      Therefore, if for any reason that is not contingent upon Reuma Sachs LTD, delivery cannot be performed and Reuma Sachs LTD. fails to find an alternative to make delivery to the customer, Reuma Sachs LTD. shall notify the customer about the same and shall cancel the order, and in such event the customer shall raise no claim against Reuma Sachs LTD.

      If you placed an order and specified a business (a company) address, please specify the company’s name alongside the customer’s name.

      If you chose to order a product through the telephone in the “telephone order” form, delivery time will be calculated only from the time all relevant details were received by the orders center.

      In the event you failed to leave credit card details, the website management and/or anyone acting on its behalf shall not be held liable for any delay in supply of the products as a result of events that are beyond its control such as strikes or lockouts, malfunctions in the computer system or the telephone system and/or communication systems, malfunctions in email services, Israel Post services, hostile actions, and/or natural disasters (earthquake, weather and so on).

      If the customer does not receive the article(s) of clothing, he should notify Reuma Sachs LTD. in writing within 48 hours from the last date of executing the order to the email:info@reuma.co.il

      Prices and payments

      All prices specified in the website include VAT, unless otherwise stated expressly.

      You will be charged according to the credit card details you provided according to the price specified by the products you ordered, in addition to delivery fees.

      The website may change product prices and delivery fees from time to time.

      The valid price with relation to the order by placed is the price published in the website as you complete the order process.

      Order cancellation and product returns

      You may return the products you purchased within 14 days from the date of receipt.

      Cancellation of the transaction shall be executed in writing only to the email: info@reuma.co.il The products must arrive to Reuma Sachs LTD. in their original package and/or in an identical condition to the condition you received them.

      In order to return the products you should send them by regular mail or a delivery person, with the invoice you received and a written notice concerning their return to the postal address of Reuma Sachs LTD, 16 Hamea ve Ehad st. Ramat-Gan Israel 52234..

      After returning the products you will be credited for the price you paid for them, excluding delivery fees.

      If a product that has been returned was examined by a representative on behalf of Reuma Sachs LTD. and was found to be returned not in its original condition, Reuma Sachs LTD. shall be entitled to decide to refuse to accept the product.

      In the event the product you received was faulty at the time of receipt, please call +972-3-7301940 and we will replace the product.

      *no return or refund in face masks or hygiene products.

      In the event of cancellation of transaction on behalf of the customer due to a defect in the article of clothing or due to failure to supply the article of clothing at the time set for that purpose, the company shall return that part of the order that was paid by the customer within 14 business days from the time of receipt of the notice concerning cancellation of the transaction, and shall cancel charge of the transaction, deliver the customer a copy of the cancellation notice concerning charging as said, and shall not charge any cancellation fees. The foregoing shall be performed upon fulfillment of the following aggregate conditions:

      The customer notified the company within 24 hours from the time the article of clothing was received about the defect in the article of clothing. The customer returned the article of clothing to the company within 14 business days from the time of cancellation of the transaction and/or receipt of the article of clothing, upon the earlier, to the address: Reuma Sachs LTD, 16 Hamea ve Ehad st. Ramat-Gan Israel 52234“

      In the event the customer failed to notify the company about any defect in the article of clothing within 24 hours from the time of its receipt this shall be deemed as admission that the article of clothing was not defective and the customer shall raise no demand and/or claim against the store as to the existence of any defect in the article of clothing.

      The company may cancel a transaction or an entire order or part thereof under the following circumstances:

      A clerical error was made, whether in the price of the article of clothing or description thereof.

      If it transpires that a miscommunication occurred and/or a technical problem that prevented users in the store website to use the website in a normal manner.

      In the event of force majeure, strike, belligerent actions, hostile actions, terrorism, emergency state and/or any other circumstances that prevent normal sale.

      The article of clothing is kept in stock and/or another mistake occurred due to which the article of clothing was displayed for sale.

      Liability

      Reuma Sachs LTD is liable for the supply and quality of the products, in accordance with the instructions of handling the clothing attached thereof.

      Reuma Sachs LTD assumed all the liabilities of a “dealer” within its meaning in the Consumer Protection Law 5741-1981 and regulations promulgated thereunder.

      Photos of the clothes displayed in the store are for demonstration purposes only and shall not bind Reuma Sachs LTD.

      It is clarified and agreed that Reuma Sachs LTD. shall make all efforts to display to the customer the most accurate photos.

      Reuma Sachs LTD. does not undertake to keep in stock all the models and/or clothes whose photos appear in the store. Furthermore, Reuma Sachs LTD. makes every effort to ensure that information specified in the website is the most comprehensive and accurate information, however it is clarified that inaccurate information or errors included in the website were provided in good faith and Reuma Sachs LTD .shall not incur any liability deriving there from or related thereto. Under no circumstances the website and/or anyone acting on its behalf shall be held liable for direct damage, indirect damage, punitive damages, random, special or consequential damage and/or any other type of damage including, and without derogating from the generality of the aforesaid, damages for loss of use, loss of data or loss of profit that flow from or are related in any manner to the use or performance of the website and/or the products that were sold due to delay in use or inability to use the product, supply of products or failure to supply the same, or any information, software, product, service and additional graphics obtained through the website and/or that flow in any other manner from use of the website, whether based on an agreement and whether in torts, whether in absolute liability and/or any other cause, even if website management and/or anyone acting on its behalf finds about the possibility of such damages as said.

      If you are dissatisfied with any part of the website or one of the Terms and Conditions specified herein, please notify us and we will review your query carefully.

      The website and/or anyone acting on its behalf shall not be held liable for any unauthorized use, abuse, illegal use and/or fraudulent use made by a third party of the credit card you used for the purpose of performing actions in the website.

      Service in the website is provided to you “as is”.

      You shall raise no claim and/or demand towards the website and/or anyone acting on its behalf for service features, its abilities, limitations or adjustment to your needs and requirements.

      The website undertakes to act so as to satisfy the customer and secure the website and level of service provided therein, yet the website does not undertake that the service in the website will not be disrupted, and provided regularly and uninterruptedly, will be performed securely and without errors, and/or will be able to provide protection from unauthorized access to its computers, breakdown damages, malfunctions – including hardware, software or communication line malfunctions originating in subcontractors and/or anyone acting on their behalf.

      Accessibility coordinator

      We continue our efforts at all times to improve the accessibility of our online stores and online store, as part of our commitment and desire to enable them for the general population, including people with disabilities.

      For inquiries regarding accessibility of the Reuma stores and the Reuma website, please contact the Accessibility coordinator

      Shiraz Sachs Klier on
      Tel +972-3-7301940 Ext. 106.
      +972-52-8668726
      Email info@reuma.co.il

      Copyright and applicable law

      Copyright

      1.1.           All intellectual property rights, including copyright, models, trade methods and secrets, are the company’s sole property. These rights apply, inter alia, to information contained the store, including list of articles of clothing, description and design of clothes, and any other detail related to the operation of the store.

      1.2.           Information contained in the store, including trademarks, photos and texts, clothes design, clothes photos and so on may not be copied, photocopied, distributed, sold, marketed and translated without obtaining the company’s prior and written approval.

      1.3.           Any information and data published in the database, in the list of clothes specified therein or other details specified therein may not be used without obtaining the prior and written approval of the store management.

      1.4.           Any details that are published for the purpose of display in any other website or service may not be used without obtaining the company’s prior and written approval and subject to the provisions set forth in that approval, if granted.

      1.5.           To the extent that there are any trademarks (including photos, drawings, sketches and so on) that were delivered for publication by the companies offering clothes and services for sale in the store, these trademarks are the property of these companies and they may not be used without obtaining their approval.

      1.6.           All verbal content, icons, any information and/or representation that are on display in the store, including graphics, design, verbal presentation, trademarks, logos including their display and preparation in the store are under the sole ownership of the company and the company owners.

      Jurisdiction and applicable law

      These Terms and Conditions and your order shall be exclusively governed by Israeli law.

      This order and these Terms and Conditions shall be governed in all respects by the laws of the State of Israel and the competent courts of Tel Aviv, Israel, shall have sole and exclusive jurisdiction over any matter arising hereof.

      Questions and queries

      For questions and queries in the course of shopping or thereafter, you may contact the website order center during its hours of activity, through the email info@reuma.co.il  or using the phone +972-3-7301940 on Sundays-Thursdays between 09:00-16:00.

       

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